| Terms and Conditions |

Effective Date: 1/13/2025 Last Updated: 12/09/2025

| Privacy Policy |

At Premetor, we are committed to protecting your privacy and ensuring a safe, transparent experience whenever you interact with our website or place an order. This Privacy Policy explains how and why we collect your information—and how we use it to serve you better.

🔹 1. Why We Collect Your Information We collect your information only to provide you with a seamless shopping experience, such as:
  • Processing your orders
  • Delivering products to your doorstep
  • Helping you manage your account
  • Notifying you of updates, offers, or changes
  • Providing support when you need assistance We do not sell, rent, or misuse your personal data—ever.
🔹 2. What We Collect To serve you properly, we may collect the following information:
  • Information You Provide: Your name, email, phone number, and shipping address
  • Automatically Collected: Device/browser info, pages visited, your general region
🔹3. Use of Cookies We use cookies to:
  • Save your cart
  • Auto-fill details at checkout
  • Show tailored content
  • Analyze site performance

You may disable cookies in your browser settings.

🔹 4–11. Your data is used only to enhance your experience and is shared minimally (e.g., for delivery or payments). You have full rights under Pakistani law to view, edit, delete, or limit your data.

For more details about how we use cookies, please visit our Cookie Policy.

| Shipping & Returns |

1. Shipping Coverage:

We ship across Pakistan except FATF-affected areas.

2. Delivery: Urban (3–5 days), remote (5–7 days). Some orders may have longer processing times. Before placing your order, please confirm the estimated delivery time on the product page.

3. Charges:

Based on region and weight. Free shipping over PKR 5,000.

4. Tracking:

Sent via WhatsApp/SMS/email after dispatch.

5. Special Regions: Delivery to restricted zones possible upon request.

6. Return Eligibility:
  • Accepted if the item is wrong, defective, broken, or significantly misrepresented
  • Must be reported within 24 hours of delivery (or up to 7 days in certain high-value or serious cases)
  • Unboxing video is required for wrong or damaged products
  • Customized or personalized products are non-returnable, unless they arrive damaged or incorrect
7. Return Process:

Contact support → submit proof → wait for approval → ship back item

8. Delays, Order Management & Cancellation Policy:

At Premetor.store, we are fully committed to delivering every order with honesty, care, and transparency. However, in rare cases, delays or changes may occur due to technical, logistical, or operational challenges.

We sincerely appreciate your patience in such situations, and we always aim to keep our customers informed and respected.

Situations that may cause delay or order changes:

  • Sudden network or system issues
  • Limited team availability (especially during holidays or peak times)
  • Unavailability of the product or materials
  • Delivery restrictions based on location, size, or value of the order
  • High-risk or suspicious orders (to prevent fraud or misuse)

In such cases:

  • We may cancel or update the status of an order to protect both you and our store from possible delivery failures or risks.
  • We do not offer fake gifts, fake credits, or misleading promotions under any circumstance.
  • If any order is cancelled due to our system or delivery limits, we respectfully acknowledge your cooperation and understanding.

✅ These actions are taken solely to prevent fraudulent activity, ensure genuine customer service, and to maintain a fair system for all our valued buyers.

Our goal is always to provide you with the best service — and your trust means everything to us.

9. Refund/Replacement:
  • Refunds to original method or store credit
  • Replacements if in stock
10. Non-Returnable Items:
  • Used/worn products
  • Items without packaging/tags
  • Final sale items
  • Gifts or items with no valid proof
11. Contact:

📧 Email: forfans@premetor.store
📞 Phone: +92 03140471379

| Help & Support |

1. Support Timings:
  • Contact via WhatsApp, email, or message box
  • Response within 7 business days (usually faster)
2. Channels:
3. Common Complaints:
  • Not received, wrong item, delays, billing issues, returns, size complaints
4. Complaint Timeframe:
  • Report within 24 hours of delivery (or up to 7 days for valid high-value cases)
5. Process:
  • Submit → Verify → Resolve (2–5 business days)
6. Escalation:
  • Use subject “Escalate” to request supervisor review within 3 business days
7. Suggestions:
  • Feedback welcome via contact form or WhatsApp

| Terms & Use |

1. General Terms:
  • You must be 18+ or under supervision
  • No false info or harmful actions
  • Continued use = acceptance of future updates
2. Website Use Policy:
  • No hacking, viruses, copying, impersonation
  • Violations may result in access removal
3. Product Accuracy:
  • Handmade items may vary slightly
  • Color may differ by screen
  • Availability subject to change
4. User Responsibilities:
  • Keep account secure
  • Don’t use others’ accounts
  • Read all product details before buying
5. Limitation of Liability:
  • No responsibility for indirect damages
  • Liability limited to amount paid
6. Governing Law:
  • All terms follow laws of Pakistan
7. Contact for Terms & Policy:

📧 Email: forfans@premetor.store
📞 Phone: +92 03140471379

| Warranty & Quality |

We don’t offer formal warranties, but:

  • Each item is hand-checked before dispatch
  • Secure packaging used
  • If issues arise, we’ll assist under Return Policy
Contact:

| Order Confirmation & Payment Policy |

This policy explains how Premetor Store verifies, confirms, and processes all orders placed on our website, including those paid via Mobile Wallets or Cash on Delivery (COD).

1. Order Confirmation Process (All Payment Methods)

After you place an order, our support team will contact you using WhatsApp, phone call, or email to confirm:

  • Your full name
  • Shipping address
  • Phone number (preferably WhatsApp-enabled)
  • Email address (if provided)

If your phone number is not registered on WhatsApp, and no other communication method works, we may cancel the order due to incomplete verification.

  • If we cannot verify your order because of communication issues (e.g. unresponsive contact, language barrier, etc.), your order may be cancelled.
  • If you do not respond within 24 hours, your order will be considered inactive and may be cancelled within up to 3 days of the original order time.
2. Payment via Mobile Wallets (EasyPaisa / JazzCash)

If you choose EasyPaisa or JazzCash as your payment method:

  • Your order will be placed in “Under Verification” status immediately.
  • Our team will first confirm your order details as outlined above.
  • Only after successful verification, we will send you our official EasyPaisa or JazzCash account number for payment.
  • You must make payment within 24 hours after receiving our account details.

If You Delay Payment:

  • If payment is not made within 24 hours (up to 3 days maximum) of receiving our account details, the order will be cancelled.
  • If payment is made after cancellation, we will fully refund your amount to the same mobile wallet account you used.
  • If you need more time, you may request a payment extension during confirmation. If we approve, we’ll provide a new payment deadline.
  • Unpaid and unconfirmed orders beyond the allowed time without communication will be cancelled automatically.
3. Cash on Delivery (COD) Orders
  • COD orders also require confirmation through WhatsApp, phone call, or email.
  • Once confirmed, your order will move to “Processing”.
  • If we cannot verify your COD order within 24 hours (up to 3 days max), the order may be cancelled.
4. After Confirmation

Once your order is successfully confirmed through WhatsApp, phone, or email — and payment is received (if required) — your order status will be updated to:

✅ Processing

This applies to all payment methods, including:

  • Mobile Wallets (EasyPaisa / JazzCash)
  • Bank Transfer
  • Cash on Delivery (COD)

Orders not confirmed or paid (where applicable) within 24 hours (up to 3 days) may be cancelled automatically, unless you request an extension and it is approved by our team.

| Final Notes & Customer Acknowledgment |

By using this website, placing an order, or engaging with Premetor in any way, you confirm that:

  • You have read and understood these Terms and Conditions.
  • You agree to be bound by them during your interaction with our site.
  • You acknowledge that these terms may be updated occasionally, and it’s your responsibility to review them when necessary.

Your trust is important to us. Thank you for shopping with Premetor.

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