Effective Date: 1/13/2025
Last Updated: 6/30/2025
We at Premetor aim to make your shopping experience smooth from checkout to delivery — and even during returns, if needed. This policy outlines how we handle shipping, returns, and refunds across Pakistan.
1. Shipping Coverage
Premetor provides domestic shipping services throughout Pakistan, ensuring safe and timely delivery through certified logistic partners—excluding restricted or FATF-affected regions.
2. Delivery Time & Processing
After your order is confirmed, our team processes and dispatches it within 1–2 business days.
Once dispatched, delivery is managed by our trusted courier partners.
Estimated Delivery Time (After Dispatch):
- Urban areas: 3–5 business days
- Remote or non-central areas: 5–7 business days
Delivery timelines may vary due to courier service downtimes, weather disruptions, or national holidays. We appreciate your patience during such rare delays.
Special Regions Notice:
While we currently do not ship by default to FATF-restricted or special-status areas, customers from these regions can contact us to arrange delivery where possible. We’ll do our best to help based on courier availability and compliance.
Our delivery process is designed to be flexible, reliable, and customer-centered.
⚠️Delivery Warnings:
Some orders may have longer processing times. Before placing your order, please confirm the estimated delivery time on the product page.
3. Shipping Charges
Shipping charges are calculated automatically at checkout based on:
- Delivery region (e.g., Punjab, Sindh, KPK, Balochistan, etc.)
- Total order weight
We use a flexible shipping system to provide fair and accurate delivery costs.
Shipping Cost Details:
Up to 1.99 KG: Rs. 200–250 (depending on region)
From 2.00 KG to 2.99 KG: Starts from Rs. 400
For every additional 1 KG after 2.99 KG: Rs. 100 is added
(Example: 3 to 3.99 KG = Rs. 500, 4 to 4.99 KG = Rs. 600, etc.)
Maximum shipping charge is Rs. 1,000, no matter the weight
Free Delivery
Orders above PKR 5,000 are eligible for free shipping across Pakistan (standard service areas only).
Delivery to FATA or Restricted Areas
Standard delivery is not available in FATA and similar restricted zones.
However, customers from these areas are welcome to contact us directly to discuss possible delivery arrangements.
Note: Shipping charges and availability may vary based on order weight, destination, and courier service conditions.
4. Order Tracking
Once your order is dispatched, a tracking link will be shared—usually via WhatsApp, but we may also use SMS or email, depending on availability and the contact details you provided.
We work with trusted courier partners who offer real-time tracking so you can follow your parcel until it arrives at your doorstep.
⚠️ To avoid delays, please ensure your WhatsApp number, mobile number, or email is correctly entered at checkout.
5. Shipping Restrictions (FATF-Affected or Sensitive Zones)
Due to national and courier limitations, we currently do not offer default delivery to FATF-restricted or politically sensitive areas within Pakistan.
However, if you reside in one of these areas, you may contact us manually to request a special delivery arrangement. All such requests are:
- Reviewed on a case-by-case basis
- Subject to courier availability and legal approval
- Not guaranteed but we do our best to accommodate where possible
⚠️ Please use our contact form or WhatsApp to initiate this request. We appreciate your understanding regarding these limitations.
6. Return Eligibility
We accept returns only under the following conditions:
- You received a damaged, defective, or broken product
- The wrong item was sent (wrong size, category, or model)
- The product was significantly misrepresented from its listing
Return Request Timeframe & Proof Requirements:
- Issues must be reported within 24 hours of delivery via WhatsApp, email, or our website message box
- You must provide clear photo or video proof
- For damaged, broken, or wrong products, an unboxing video is required
- For size or customization issues, normal photos or video are acceptable if reported immediately
- In rare, serious cases or for high-value orders, we may accept return requests up to 7 days after delivery — at our discretion
⚠️ Returns may be declined if the complaint is submitted late, lacks proper proof, or appears misleading or inaccurate.
🚫 Note: Customized or personalized products are not eligible for return — unless they arrive damaged or incorrect.
🔁 Only one return or exchange is allowed per order— repeat requests for the same item will not be accepted.
7. Return Process
To request a return, please follow these steps:
- Contact our support team via WhatsApp, email, or the message box on our website with your order number and reason for return
- Provide clear photo or video evidence if the product is damaged, defective, or incorrect
- Wait for our team to review and approve your request (usually within 1–2 business days)
- Once approved, you will receive return instructions or a return address
- Ship the item back using a trackable method, unless a pickup is arranged (in select cases)
Note:
- Return shipping charges are generally the customer’s responsibility, unless the return is due to our mistake (e.g. wrong, damaged, or defective item)
- Returns must follow the timeframes and conditions outlined in our Complaint Timeframe Policy
✅ If your case qualifies, we’ll offer a refund, store credit, or replacement based on your preference and item availability.
8. Delays, Order Management & Cancellation Policy
At Premetor.store, we are fully committed to delivering every order with honesty, care, and transparency. However, in rare cases, delays or changes may occur due to technical, logistical, or operational challenges.
We sincerely appreciate your patience in such situations, and we always aim to keep our customers informed and respected.
Situations that may cause delay or order changes:
- Sudden network or system issues
- Limited team availability (especially during holidays or peak times)
- Unavailability of the product or materials
- Delivery restrictions based on location, size, or value of the order
- High-risk or suspicious orders (to prevent fraud or misuse)
In such cases:
- We may cancel or update the status of an order to protect both you and our store from possible delivery failures or risks.
- We do not offer fake gifts, fake credits, or misleading promotions under any circumstance.
- If any order is cancelled due to our system or delivery limits, we respectfully acknowledge your cooperation and understanding.
✅ These actions are taken solely to prevent fraudulent activity, ensure genuine customer service, and to maintain a fair system for all our valued buyers.
Our goal is always to provide you with the best service — and your trust means everything to us.
9. Refund or Replacement
We aim to resolve approved complaints through either a return, replacement, or refund, based strictly on our policy.
- Refunds
In valid cases, refunds may be issued to the original payment method or as store credit, based on the product condition and reason for return. Please note that delivery charges are non-refundable and will be deducted from the refunded amount, as these costs are paid directly to third-party couriers. - Replacements
For damaged, incorrect, or defective items, we usually offer a replacement if the item is in stock.
🚫 Note:
We do not offer separate compensations such as free products, discounts, or additional refunds outside of approved return or replacement cases.
✅ All requests must be made within the allowed complaint timeframe and must meet our Return Eligibility and Complaint Policy conditions.
10. Non-Returnable Items
To maintain hygiene and ensure fairness, the following items are not eligible for return or exchange:
- Customized or personalized products (e.g. name-engraved or made-to-order bracelets)
- Items that have been used, worn, or show signs of wear
- Products returned without original packaging, tags, or accessories
- Items reported after the allowed complaint timeframe
- Free gifts, promotional items, or products marked as final sale
- Any item returned without valid proof of issue (e.g. photos or unboxing video)
⚠️ Note:
Please read the product description carefully before placing an order. If you’re unsure whether your item qualifies for return, contact our support team before proceeding.
11. Need Help?
Have a shipping or return question?
📧 Email: forfans@premetor.store
📞 Phone: +92 03140471379 (whatsapp)
Our team responds within 1–2 business days to resolve your concerns.
